Frequently Asked Questions
Do I need an appointment? Yes, we require appointments for boarding, day care and grooming. We are a small place and take managing the different canine personalities very seriously. Usually you can call (913) 250-0808 the day before. This also prevents us from having to turn you away if we are too busy.
What are your vaccination requirements? We require Bordetella, Distemper/Parvo and Rabies vaccines. We need hard copies of these records from your veterinarian. They can be faxed (913-273-1530) or emailed (firstname.lastname@example.org), but we do need them BEFORE your dog is scheduled to come in for anything.
Do you ban any breeds from day play? We base day-play suitability on the individual dogs, rather than the breeds. We have found some breeds are more inherently successful with day play than others. Huskies, Golden Retrievers, and Labs have generally been the most successful of the large dogs. Doodles (poodle mixes) always seem to thrive in medium dogs and Shih tzus, maltese and maltese mixes do well in the little dog sections. Breeds that have had a harder time are usually the inherent loner breeds. Breeds that were meant to guard or herd alone tend to have the hardest time in a group play environment. Akitas, Malamutes, Pyrenees, Bloodhounds and Rottweilers have a higher instance of not liking daycare more than others. But, we have had successes and not-so-successful candidates of every breed, gender, size or age, which is why we don't generalize.
Will my dog be injured or get sick? My goodness, we hope not! But to be perfectly honest, dogs play by using their teeth, legs, feet and bodies. While we do our absolute best to ensure a safe environment, scratches and bruises do happen. If you have a smooth-coated dog like a Weimaraner, Boxer, Pitbull or Dachshund, the chance of scratches are higher. Torn toenails and ears have happened in the course of play, although not that often. We will cut your dogs' toenails, ($15) if we deem them hazardous for typical play. Serious injuries are rare and are addressed immediately. Possible illnesses that happen in group dog play can range from canine papilloma virus (puppy warts) to Bordetella. While no dog is admitted in the building without vaccinations, some virus strains can still infect some dogs. For example, Bordetella is an air-born illness and no amount of surface cleaning can guard against all strains, The incubation time in 7-10 days after exposure, so a lot of times we have no idea who could have brought it in. Puppy warts is common with young dogs and can be very contagious. Please leave your dog at home and call us if you suspect your dog is ill. You will be notified if we believe your dog has been exposed to any contagious illness. If we suspect your dog is not feeling well while attending Roverwood Ranch, you will be contacted immediately. If you are unavailable, we will contact your vet of record
I'm bringing my dog for boarding, what time can I drop him/her off? As we have gotten busier, we have developed the need to operate more like a hotel with drop-off and pick-up hours. Monday through Friday our drop-off hours are 2 -5p and pick-up hours are 8 - 11a. You can drop off or pick up any time during normal business hours on the weekends. If you would like an earlier drop-off time, just let us know and usually we can accommodate you for the price of a half day of play ($15). You will be asked when you make your reservation what your drop-off and pick-up times will be. Our business hours are not flexible. This is because of the disruption arriving and leaving dogs create for those here, and to maintain timely cleaning protocols.
My dog doesn't like other dogs, can they still stay at Roverwood Ranch? Sure! We know not all dogs like the group environment and prefer to be on their own. However, if your dog is truly stressed out by the presence of other dogs, this may not be the place for you. While we love all dogs, boarding a non-social dog here may be too much for them to handle.
How much play time will my dog get at Roverwood Ranch? Whether your dog is boarding or here for Day Play, we try to keep the same schedule every day, seven days a week. The only difference on the weekends and holidays is the nap time is a little longer in the middle of the day. For a complete description of the day, click here. During especially busy times, or if we notice your dog getting tired, or making poor decisions (think of a too-tired toddler), we will give them longer or more frequent breaks throughout the day.
My dog has been so tired since I picked her/him up from Roverwood Ranch. Why is that? Dogs staying at Roverwood Ranch get A LOT of exercise and stimulation. While we monitor them closely for signs of extreme fatigue, oftentimes they are tired for a few days after coming home, especially after a long stay. Bowel changes can sometimes happen too. If your dog doesn't perk up after a couple of days, please let us know. We can give you a detailed description of your dogs' stay here. And of course, if you are really concerned, please consult your vet. Be sure and tell them that your dog recently completed a stay with us.
Why does my dog drink so much water after day play? Water is provided in several locations at all times, don't worry. Oftentimes, dogs are expending so much more energy at day play than normal. This causes them to drink heavily throughout the day. It is generally nothing to be concerned about. Think of how you feel after a long, intense workout - either physical or mental.
What happens at a Howdy-Do Day? You can find more information about our temperament test day (Howdy-do Day) here.
How do I get started with Roverwood Ranch? We ask new clients to complete a New Client Information Form, which also includes our Standard Agreement. We require this information, along with hard copies of your vaccination records BEFORE your dog's first stay or Howdy-do Day. You are welcome to fax the information to (913) 273-1530, email it to email@example.com or bring it by at 4751 S. 13th St, Leavenworth.
How Do I apply for a job? We ask new clients to complete a New Client Information Form, which also includes our Standard Agreement. We require this information, along with hard copies of your vaccination records BEFORE your dog's first stay or Howdy-do Day. You are welcome to fax the information to (913) 273-1530, email it to firstname.lastname@example.org or bring it by at 4751 S. 13th St, Leavenworth.